Frequently Asked Questions

Elak Syria is a rewards platform that allows participating merchants to give customers reward balance from their purchases. Customers can use this balance later as a discount at the same merchant.

Create your Elak account before making a purchase, then tell the store staff that you are registered. After an eligible purchase is recorded, reward balance will be added to your account according to the merchant’s reward policy and rate.

No. Each merchant has a separate reward balance. Balance earned at a specific merchant can only be used later at that same merchant.

No. Elak balance is not cash or an electronic wallet, and it cannot be withdrawn or transferred to another person. It is reward balance that can be used as a discount at the merchant where it was earned.

During a later visit, tell the cashier that you would like to use your balance. You can either use the full eligible balance for that purchase or keep it for another visit. You cannot select a custom partial amount to redeem.

Reward balance cannot be redeemed during a promotional purchase. However, a promotional purchase may still earn reward balance at half of the merchant’s normal reward rate.

When an approved purchase is cancelled or refunded, the system safely recalculates its effect on your balance. Earned rewards may be reversed, or previously redeemed balance may be restored, depending on the transaction.

You can submit a request through the merchant section of our website or contact us through WhatsApp. Our team will explain how the platform works, present the available plans, set up your merchant account, and help train your staff.

Elak helps merchants organize customer rewards without relying on paper cards or manual records. It provides a dashboard for managing purchases, staff, customers, and the reports available under the selected plan. Its purpose is to give customers a clear reason to return, without promising a guaranteed increase in sales.