Promotional invoice rule
If an invoice is promotional or discounted, Reward Balance cannot be used on that invoice. Cashback can still be earned at half the normal merchant rate when recorded as a purchase.
How it works
Clear at checkout. Predictable after every purchase.
Staff record the invoice details, Elak applies the merchant settings, redemption limits, and promotion rules, and the customer’s reward value stays connected to the merchant where it was earned.
The purchase journey
Four steps from purchase to return visit.
Each step keeps the customer, merchant, purchase, and reward value in the same clear context.
- 1
A customer buys
The cashier records the invoice amount, customer phone, and whether the invoice is promotional.
- 2
Cashback is calculated
Normal purchases use the merchant cashback rate. Promotional purchases use half the normal rate.
- 3
Reward Balance grows
The earned reward becomes merchant-specific discount credit. Cashback is rounded down to the nearest whole Syrian pound.
- 4
Redemption stays controlled
At checkout, the customer can use the maximum allowed available balance or keep it. No partial amount choice.
Reward Balance wording
The balance is discount credit inside one merchant. It is not cash, cannot be withdrawn, cannot be transferred, and cannot be used at another merchant.
Start with the path that matches you.
Customers can create an account, while merchants can review the operating model before applying.